Signposting & Guidance

When providing information and guidance to an individual, as a trainer you may consider a wider financial situation rather than just the presenting question / issue. For example, a young person asks you about upgrading their mobile phone contract, however when looking at their budget it becomes clear they have priority debts still to pay. It is appropriate within your role to look holistically at their situation providing information and guidance on a priority issue first, ahead of a presenting one. In this way you are triaging any money concerns and dealing with them in appropriate order.

In the first table below you will see listed critical money related issues that must be supported on in the first instance, followed by a secondary table of more general money support topics.

Problem/ Concern/ IssueSignposts
Behind on priority payments/ in debt to priority organisationsFace to Face
Christians Against Poverty (CAP) –
Face to face debt counselling service
Citizens Advice – – Face to
face debt advice

Step Change – – Debt advice
over the phone

Online debt advice tool from Step Change –
Self help
National debt line self help pack
Loan Sharks Online
– Stop Loan Sharks
Benefits & SanctionsFace to Face
–  Local Job Centre Plus
–  Citizens Advice – – Face to
face benefit support
–  Turn 2 Us. Benefits calculator and grants database
–  Entitled to. Benefits calculator and A-Z help page
(specifically housing insecurity)
–  Centrepoint. Information and hostel services
–  YMCA. Information and hostel services
–  Depaul. Information and hostel services
Localised support
– Local authority website
Safeguarding – Financial AbuseOnline support
– Money Advice Service – Support guide as a starter for full referral
Opening & Switching Bank AccountsOnline
– Money Advice Service.
Opening a bank account: to-open-switch-or-close-your-bank-account Opening an account if you have ID issues beat-id-issues-when-opening-a-bank-account
Face to face
– A local credit union
Debt – non-prioritySee Priority debt section above & Saving tips section below
– Money Advice Service. Budget planner planner
– ACAS –
Bank or Financial Provider problems (Only if provider has been dealt with in first instance of complaint)Online
– Financial Ombudsman
(Non-critical that may impact finances)
Multi agency support
–  Alcohol – Drink Aware
–  Drugs – Talk to Frank –
–  Gambling – Gamcare
–  Personal – Samaritans –

The following is a general good practice table of signposts for young people looking how to best manage their money in non-urgent circumstances:

1. Making the best of the money you have & developing good habits

2. Keeping on top of your bills and commitments

3. Accessing the most appropriate financial products

4. Planning for changes in housing, employment &/or benefits

5. Savings effectively and becoming financially resilience


Discussion on Needs Vs Wants

Switching for the best financial products e.g. bank accounts

Price comparison on consumer products and utilities

Developing savings plans using financial products where appropriate e.g. standing orders or ISAs

Consider ways to mitigate risks e.g. have money put aside or take out insurance

Price comparison websites

Buying things cheaply

The above tables are indicative and are not exhaustive of places to signpost young people to. The focus should be on ensuring they receive impartial, free information that they are able to digest, understand and utilise in order to become a financially capable and confident generation.